NCHRP Report 902: Performance Benchmarking Guide and Digital Web Tool for State DOTs

This guidebook and a companion digital performance benchmarking platform prepared by High Street for NCHRP show transportation practitioners how to use benchmarking to help continuously improve their agencies by comparing performance outcomes among peers via compatible measures and data as part of a wider organizational culture that embraces performance management. Benchmarking gives valuable context to individual agency performance results. Done right, it reveals noteworthy improvement opportunities and motivates group-wide advances in performance. A web tool companion to the guidebook helps agencies find appropriate peers, compare performance across selected measures, and most importantly, connect with other practitioners to share what works for improvement.